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African-American Studies

What barriers are standing in your way of developing strengths in this area?

Introduction -Valuable leaders of customer service departments know how to motivate and monitor CSRs, as well as how to resolve conflicts that inevitably arise in any organization.” These leadership and management skills often come with experience, but not without careful self-reflection to identify and capitalize one’s strengths.
Then write a one-page (12-point font; double-spaced) reflection paper in which you address the following questions: According to the results of your Leadership Strengths Questionnaire, are you an Implementer, Innovator, Encourager, Analytic, or Mediator? Did these results surprise you? Why, or why not? In what ways do you think this strength would put you at an advantage as a manager of Customer Service Representatives (CSRs)? In what category did you score lowest on the questionnaire? Is this what you expected? Why, or why not? What barriers are standing in your way of developing strengths in this area? How might you overcome them? As a new manager, how would you use the results of the Leadership Strengths Questionnaire to set measurable standards for the CSRs you supervise?